A marketplace that moves from measuring to managing the customer experience.
Enable our clients to earn the best return on investment (ROI) for their efforts to improve the customer experience.
Living out our core values is integral to making positive and meaningful differences in the business outcomes of our clients and the experiences of their customers.
We believe that as a company we have moral obligations as well as commercial ones. We are committed to working as a company that focuses on treating others as we would hope to be treated - with honesty, fairness, integrity and abiding by our word.
Delivery on client promises is not just good business sense, it is crucial to business survival. We don’t want our customers to be pleased with the products and services , we want them to be delighted - Sky Customer Services does exactly that
We make sure that everything we produce is of a consistently high quality so that our readers, our customers and staff can be proud of our work. Whether editorial, design, production or circulation, we want any product to be a guarantee of quality
The impact of customer service on customer lifetime value
Greet all customers & make them feel comfortable
Respect cultural & other personal differences
Evaluate how your customers want to be served
Adjust your approach to match your customer's needs
Thank your customers for their business.
Marketing and customer service are usually separate departments within any company. They have separate goals and methods. That situation is changing, due to the adoption of Customer Relationship Management throughout industry. There are several factors driving the change:
Industry has discovered the value of loyal customers: they buy more, buy more often, are cheaper to serve, have higher retention rates, and are more profitable than newly acquired customers.Marketers have discovered that it is possible to influence the level of customer loyalty through two methods: recruit the right kind of customers to begin with, and treat them very well once acquired.Excellent customer care is the most important method for improving customer loyalty. Customer service personnel are the front line troops in the battle to win customer’s loyalty.To provide good customer care, customer contact personnel have to be empowered with information and the authority to make decisions and to act in the customer’s behalf.In other words, marketing is no longer a business of thinking up clever advertising and direct mail pieces. Good marketing involves everyone in the company who has contact with customers. Marketing and customer service are coming together.